All Rae Morris orders are packed and shipped within 48 hours of order receipt with the exception of order received on Saturday, Sunday and Australian Public Holidays. Order fulfilment is subject to stock availability and complete customer order, shipping and billing information being received by Rae Morris Pty Ltd.
In the event an item is out of stock, we will inform you via email for further instruction. Please note that we use Australia Post eParcel for shipments within Australia, and DHL Express for all our international shipments – eParcel and DHL do not ship to Post Office Boxes. If you provide a Post Office Box address we will contact you via email to ask for a street address in order to complete your shipment. Rae Morris Pty Ltd is not responsible for any delays incurred as a result of a Post Office Box address being supplied at the time of order placement and any subsequent time taken to obtain a suitable street address for delivery.
Rae Morris Pty Ltd is not responsible for incorrect addresses submitted when placing your order. Please ensure that you carefully check the information on your order confirmation email to ensure that you have provided us with the correct details for delivery. If you have inadvertently used an old or incorrect address please notify us immediately via [email protected] and we will make every effort to ensure the successful delivery of your order.
For All Shipments – Australia & International
All Rae Morris orders are shipped via either Australia Post eParcel or DHL International with full tracking and delivery confirmation. Upon generation of your Airway Bill (AWB) you will receive two confirmation emails, one from Rae Morris Pty Ltd and one from either eParcel or DHL, both containing your tracking number. You can you can track the progress of your shipment by visiting either the Australian Post (www.auspost.com.au) or the DHL website (www.dhl.com.au) and entering your tracking number.
If you do not receive your order within 5 business days (Australia) or 7 business days (International) of receiving your shipping confirmation, or if any damage to your shipment is evident upon receipt, please inform us immediately.
For International Orders (outside Australia) – Customs Duties and Tariffs
Please be aware that most international destinations impose duties and tariffs, over which our company has no control, and which cannot be estimated at the time of order placement. Gifts may or may not be subject to local duties and taxes. Duties imposed on shipments by customs authorities of the destination country are your responsibility. If you decline to pay the applicable duties on receipt, you are welcome to return the goods (in saleable condition) for a refund – the refund will be less the costs of a) shipping the goods to you, and of b) having the goods returned to us.
Pricing and Sales Tax
The prices displayed on the Rae Morris website (www.raemorris.com) are in Australian Dollars. The Rae Morris website offers the functionality to view our prices in other currencies (e.g. US Dollars) but all transactions are processed in Australia dollars. Prices are subject to change at any time.
Shipping Rates – Free Shipping Thresholds
Within Australia orders over AUD$100 have free shipping. For North America, orders over AUD$200 have free shipping. Due to the expense of shipping internationally from Australia we are only able to offer free shipping for orders over AUD$300 to the following countries: Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Phillipines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, and the United Kingdom.
For all other countries shipping will be priced according to standard DHL rates. If you have any questions regarding shipping rate for your country, please contact us directly.
Please note that orders containing Rae’s new book, ‘Makeup Masterclass’, do not qualify for free shipping – this is due to the weight of the book (2.5kg) and the expense involved in shipping the book from Australia. The shipping is however subsidised and by selling the book online we have been able to significantly reduce the price of the book compared the price you would pay in a book store (which would be in excess of $100).
Rae Morris Pty Ltd accepts the following forms of payment:
- •Master Card
- •American Express
- •Diners Club
Note: If the payer and recipient are different, to protect the payer, you may be required to provide a ‘Credit Card Use Authorisation’. Also, you may be required to supply front and back images of the credit card and photo ID of the credit card holder.